Effective Date: 24/07/2025
Welcome to Catchola Market (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy describes how we collect, use, share, and protect your personal information when you use our website, mobile app, and related services (collectively, the “Platform”).
By accessing or using Catchola Market, you agree to the terms described in this policy.
We collect information in two main ways:
a. Information You Provide to Us
Name, email address, and phone number
Shipping and billing addresses
Payment information (handled via secure third-party providers)
Profile details, preferences, and listings
Messages, reviews, and communications
b. Information Collected Automatically
Device type, operating system, and browser information
IP address and approximate location
Pages visited, actions taken, and usage patterns
Cookies and similar tracking technologies
We use your information to:
Create and manage your account
Process transactions and provide customer support
Personalize and improve your experience on our Platform
Communicate updates, offers, and important notifications
Detect, prevent, and address fraud, abuse, or security issues
Comply with legal obligations and enforce our terms
We never sell your personal information.
We may share your information with:
Trusted third-party partners (e.g., payment processors, delivery services)
Law enforcement or regulatory authorities, if required by law
Business partners in the event of a merger, acquisition, or company restructuring (with prior notice)
All partners are required to protect your data and keep it confidential.
Depending on your location, you may have the right to:
Access or update your personal data
Request deletion of your account and associated data
Opt out of marketing communications (using the unsubscribe link in our emails)
Restrict or object to certain processing of your data
To exercise your rights or make a request, contact us at privacy@catcholamarket.com.
Catchola Market uses cookies and similar technologies to enhance your experience, remember your preferences, and collect analytics. You can control cookies through your browser or device settings.
We retain your personal data only as long as necessary for the purposes outlined in this policy, to comply with legal obligations, resolve disputes, or enforce our agreements.
We use industry-standard security measures to protect your data, including:
Secure server infrastructure
Encrypted payment processing
Access controls and activity monitoring
Despite our efforts, no system can be 100% secure. We encourage you to use strong passwords and report any suspicious activity.
You have the right to delete your account and associated data at any time.
To request deletion, please email us at privacy@catcholamarket.com from the email address associated with your account.
Once your request is verified, we will delete your account and personal information, except for any data we are required to retain for legal or regulatory reasons.
Please note: Some information may remain in backup or archival copies for a limited period as permitted by law.
Catchola Market is not intended for children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal information from minors. If we learn that we have collected data from a child, we will take steps to delete it promptly.
We may update this Privacy Policy from time to time. We will notify you by updating the “Effective Date” above and, where appropriate, by email or in-app notification. Your continued use of the Platform after changes indicates your acceptance of the revised policy.
If you have any questions, concerns, or privacy-related requests, please contact us:
📧 privacy@catcholamarket.com
📍 Chesterfield, Derbyshire, United Kingdom
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